trouble creating an account

  • Profile Image
    Lisa Marselli 
    Asked on August 01, 2016 at 11:41 AM


    I'm getting an error that an account has already been created with the email but I haven't created an account. I tried to reset the password but go an error saying: "No user with this email address or username has been found."


  • Profile Image
    Answered on August 01, 2016 at 01:23 PM

    I just checked the system, and not found any user associated with the email address Can you please let us know, what username you are trying to use, while creating the account. 

    I would also suggest you to try with a different username.

    If you still face issue, or need further assistance, feel free to revert back.