Why does email receipient not receive any emails?

  • Profile Image
    hardot1
    Asked on April 03, 2012 at 04:06 PM

    The Jotform shown at the following URL: http://aftaus.com/member_app.html  is not sending an email upon submission, to the email address entered in the Notifications under Email Alerts. At least, that is what my client is telling me. The Recipient's Email address should be: lauren@lvpsolutions.com.

    Here is the source I have in the client's website: <script src="//form.jotform.com/jsform/12150012709"></script>

    Please advise as to the problem.

     

    Thank you,

    Harry Verstandig

    Email: harry.verstandig@gmail.com

  • Profile Image
    gori-mathew
    Answered on April 03, 2012 at 04:15 PM

    Hello,

    I have checked your account and found out that mails to lauren@lvpsolutions.com bounced. Please re-confirm the email address and if possible try another different one for testing purpose.

    Please also request your ISP to whitelist jotmails ips found on this link; http://jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Please if the problem persists lets know to further assist you. Thanks for choosing Jotform!