Form will not update after I edit it

  • Profile Image
    tworingstudios
    Asked on April 03, 2012 at 04:28 PM

    I created a form and have been editing it and refreshing the page it was embedded on. It was working fine and updating like a champ everytime I added a field. Now all of a sudden it will not update. I even did a simple edit of a Header and it won't update.

    I've tried re-embedding the source code on my page, I've tried other browsers (with the cache cleared), and still it won't update. I added a period after my first header (Basic Info) as a test to see if it successfully updates.

    Embed code:

    <script type="text/javascript" src="//form.jotform.us/jsform/20935227474153"></script>

    Also there have been a couple times the form code just disappears from my Wordpress page. I've tried it on two of my Wordpress blogs.

    Please help. Thanks.

  • Profile Image
    tworingstudios
    Answered on April 03, 2012 at 04:30 PM

    Great, it finally updated right after I asked this. Go figure. Does it sometimes take 30 minutes to update on the embedded page?

  • Profile Image
    pinoytech
    Answered on April 03, 2012 at 04:34 PM

    Hi,

    Sorry for the inconvenience that may caused. Glad to know that your updated form is working properly now.

    If need further assistance, feel free to contact us anytime.

    Thank you!

  • Profile Image
    suzanneg
    Answered on June 20, 2012 at 07:42 AM

    I am having the same issue but I don't see a resolution here.  What causes this?  I actually have a different version when I use embed and another version when I use iframes and neither version is the most recently updated one.   Please help.  Do I need to do something to update it's html for form edits other than save?

  • Profile Image
    abajan
    Answered on June 20, 2012 at 08:18 AM

    @tworingstudios and suzanneg

    Please see this thread for a possible solution.