What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Safe Harbor certification is no longer current.

    Asked by NGHS on August 01, 2016 at 02:21 PM

    The Safe Harbor certification is no longer current. Please provide an update on this. Thanks!

  • Profile Image

    Answered by victor on August 01, 2016 at 04:26 PM

    Thank you for the update. I will inform my superiors so they can review it and get an updated certification.

    As soon as we have the new certification, we will let you know,

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 01, 2016 at 09:39 PM

     As stated by our Privacy Policy at number 4.

    "Early Oct 2015, the Safe Harbor framework was nullified by the highest court in Europe, which meant EU users no longer had a legal safeguard guiding how their data was handled by US companies.

    In response to this, JotForm has taken the ground breaking step of offering its EU users the opportunity to store their data exclusively in Europe. This ensures EU users can retain their data in their own jurisdiction, which follows their specific data privacy requirements"

    More information can be found here.
    http://www.jotform.com/eu-safe-forms/