What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot access my form and Jotform's website

    Asked by sofiman on August 01, 2016 at 03:43 PM

    Hello

    Iam not able to access my form neither your website suddenly from my home network !

    my ip: 41.39.30.9 

    Please check ASAP

    Page URL:
    Jouki.net

    being blocked
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    Answered by sofiman on August 01, 2016 at 03:54 PM

     

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    JotForm Support Manager

    Answered by Jeanette on August 01, 2016 at 08:10 PM

    The account seems to be back to normal. Please avoid making forms that request credit card without a payment integration.

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    Answered by sofiman on August 02, 2016 at 12:36 AM
    It isnt blocked.. I can access it without any problem from any other network connection but not my home connection..here is what i get when i try to access jotform.com (screenshot)
    My IP is: 41.39.30.9
     
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    JotForm Support

    Answered by Welvin on August 02, 2016 at 04:16 AM

    I have whitelisted your IP Address. Please check again.

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    Answered by sofiman on August 02, 2016 at 04:23 AM

    Same! Please view my other thread as that issue is happening with my clients also where I have to use proxy to enter here and write

     

    https://www.jotform.com/answers/895772-URGENT-Jotform-com-not-accessable-for-me-and-visitors-#0

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    JotForm Support

    Answered by Welvin on August 02, 2016 at 07:58 AM

    I see that my colleague has submitted your other thread to our backend team. Our developers will further check your issue and give you the updates there. 

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    Answered by collette  on August 02, 2016 at 08:37 AM

    I made a form quite a while ago but login is not recognising my email address and i am not being sent any jotform messages. people are telling me they have sent messages to me. i tried it myself and no message. here is the link to the jotform http://www.ysbarts.com/contactus.html

    http://www.jotform.com/form/10870228168

    please can you help!