I cannot access my form and Jotform's website

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    sofiman
    Asked on August 01, 2016 at 03:43 PM

    Hello

    Iam not able to access my form neither your website suddenly from my home network !

    my ip: 41.39.30.9 

    Please check ASAP

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    sofiman
    Answered on August 01, 2016 at 03:54 PM

     

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    Jeanette
    Answered on August 01, 2016 at 08:10 PM

    The account seems to be back to normal. Please avoid making forms that request credit card without a payment integration.

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    sofiman
    Answered on August 02, 2016 at 12:36 AM
    It isnt blocked.. I can access it without any problem from any other network connection but not my home connection..here is what i get when i try to access jotform.com (screenshot)
    My IP is: 41.39.30.9
     
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    Welvin
    Answered on August 02, 2016 at 04:16 AM

    I have whitelisted your IP Address. Please check again.

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    sofiman
    Answered on August 02, 2016 at 04:23 AM

    Same! Please view my other thread as that issue is happening with my clients also where I have to use proxy to enter here and write

     

    https://www.jotform.com/answers/895772-URGENT-Jotform-com-not-accessable-for-me-and-visitors-#0

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    Welvin
    Answered on August 02, 2016 at 07:58 AM

    I see that my colleague has submitted your other thread to our backend team. Our developers will further check your issue and give you the updates there. 

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    collette 
    Answered on August 02, 2016 at 08:37 AM

    I made a form quite a while ago but login is not recognising my email address and i am not being sent any jotform messages. people are telling me they have sent messages to me. i tried it myself and no message. here is the link to the jotform http://www.ysbarts.com/contactus.html

    http://www.jotform.com/form/10870228168

    please can you help!