- JotForm SupportKevin_GAnswered on August 01, 2016 at 08:22 PM
I checked the email addresses that are not receiving emails and they were in our bounce list, here is the reason for that:
skelly@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable
claire@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable
I have removed them from our bounce list and you should receive emails now, please also check this guide that will help you to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues
If the issue still persists, please ask your email provider to white-list our IP addresses, you will find this info here: Whitelisting-JotMails-IP-Addresses
Also, this guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.