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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email Notifications: Some email addresses are not receiving emails.

    Asked by ppmral on August 01, 2016 at 04:08 PM

    For some strange reason the following emails are not being received:

    skelly@ppmral.com
    claire@ppmral.com

    Same company email but these folks are receiving the emails, please advise

    dmoss@ppmral.com
    tdriggers@ppmral.com

    Shawn

     

     

     

     

    Page URL:
    ppmral.com

    Emails same email company
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    JotForm Support

    Answered by Kevin_G on August 01, 2016 at 08:22 PM

    I checked the email addresses that are not receiving emails and they were in our bounce list, here is the reason for that:

    skelly@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable 

    claire@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable

    I have removed them from our bounce list and you should receive emails now, please also check this guide that will help you to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If the issue still persists, please ask your email provider to white-list our IP addresses, you will find this info here: Whitelisting-JotMails-IP-Addresses

    Also, this guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.