Email Notifications: Some email addresses are not receiving emails.

For some strange reason the following emails are not being received:

skelly@ppmral.com
claire@ppmral.com

Same company email but these folks are receiving the emails, please advise

dmoss@ppmral.com
tdriggers@ppmral.com

Shawn

I checked the email addresses that are not receiving emails and they were in our bounce list, here is the reason for that:

skelly@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable 

claire@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable

I have removed them from our bounce list and you should receive emails now, please also check this guide that will help you to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

If the issue still persists, please ask your email provider to white-list our IP addresses, you will find this info here: Whitelisting-JotMails-IP-Addresses

Also, this guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

Hope this helps.