Email Notifications: Some email addresses are not receiving emails.

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    ppmral
    Asked on August 01, 2016 at 04:08 PM

    For some strange reason the following emails are not being received:

    skelly@ppmral.com
    claire@ppmral.com

    Same company email but these folks are receiving the emails, please advise

    dmoss@ppmral.com
    tdriggers@ppmral.com

    Shawn

     

     

     

     

  • Profile Image
    Kevin_G
    Answered on August 01, 2016 at 08:22 PM

    I checked the email addresses that are not receiving emails and they were in our bounce list, here is the reason for that:

    skelly@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable 

    claire@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable

    I have removed them from our bounce list and you should receive emails now, please also check this guide that will help you to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues

    If the issue still persists, please ask your email provider to white-list our IP addresses, you will find this info here: Whitelisting-JotMails-IP-Addresses

    Also, this guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope this helps.