What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Email Notifications: Some email addresses are not receiving emails.Asked by ppmral on August 01, 2016 at 04:08 PM
Same company email but these folks are receiving the emails, please advise
I checked the email addresses that are not receiving emails and they were in our bounce list, here is the reason for that:
skelly@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable
claire@p****l.com - Reason(s) : 550 RecipientError: 550 Requested action not taken: mailbox unavailable
I have removed them from our bounce list and you should receive emails now, please also check this guide that will help you to avoid bouncing: How-to-Prevent-Email-Bouncing-Related-Issues
If the issue still persists, please ask your email provider to white-list our IP addresses, you will find this info here: Whitelisting-JotMails-IP-Addresses
Also, this guide will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.