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AlperCayhanAsked on August 1, 2016 at 5:04 PM
When someone fills in my form, I do not get mails anymore.
Please help!
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Jeanette JotForm SupportReplied on August 1, 2016 at 9:11 PM
There is a limit of 20 emails per day on free and guest accounts. Also, if you have 2 recipients, the number gets duplicated.
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AlperCayhanReplied on August 2, 2016 at 1:35 AM
I'm sure that I did not receive 20 mails in one day.
It still doesn't work. Can you please check this for me?
I even do not get test mails.
This is my website: http://www.touwenblok.com/#!reserveren/c11o9
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beril JotForm UI DeveloperReplied on August 2, 2016 at 4:41 AM
We are sorry for the inconvenience. Your email address, touwenblok@hotmail.com is IN our bounce list and unsubscribe lists.
Results shows;
Reason(s) : Mail SenderError: Mail from command failed - 550 SC-001 (BAY004-MC1F10) Unfortunately, messages from 153.92.245.85 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors
I removed your e-mail address from the bounce and unsubscribe lists.
For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.
And, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist
https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.