do not receive mails

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    AlperCayhan
    Asked on August 01, 2016 at 05:04 PM

    When someone fills in my form, I do not get mails anymore.

    Please help!

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    Jeanette
    Answered on August 01, 2016 at 09:11 PM

    There is a limit of 20 emails per day on free and guest accounts. Also, if you have 2 recipients, the number gets duplicated.

     

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    AlperCayhan
    Answered on August 02, 2016 at 01:35 AM

    I'm sure that I did not receive 20 mails in one day.

    It still doesn't work. Can you please check this for me?

    I even do not get test mails.

    This is my website: http://www.touwenblok.com/#!reserveren/c11o9

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    beril
    Answered on August 02, 2016 at 04:41 AM

    We are sorry for the inconvenience. Your email address, touwenblok@hotmail.com is IN our bounce list and unsubscribe lists.

    Results shows;

     Reason(s) : Mail SenderError: Mail from command failed - 550 SC-001 (BAY004-MC1F10) Unfortunately, messages from 153.92.245.85 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors

     

    I removed your e-mail address from the bounce and unsubscribe lists.

     

     

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

     

    And, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.