do not receive mails

  • AlperCayhan
    Asked on August 1, 2016 at 5:04 PM

    When someone fills in my form, I do not get mails anymore.

    Please help!

  • Jeanette JotForm Support
    Replied on August 1, 2016 at 9:11 PM

    There is a limit of 20 emails per day on free and guest accounts. Also, if you have 2 recipients, the number gets duplicated.

     

  • AlperCayhan
    Replied on August 2, 2016 at 1:35 AM

    I'm sure that I did not receive 20 mails in one day.

    It still doesn't work. Can you please check this for me?

    I even do not get test mails.

    This is my website: http://www.touwenblok.com/#!reserveren/c11o9

  • beril JotForm UI Developer
    Replied on August 2, 2016 at 4:41 AM

    We are sorry for the inconvenience. Your email address, touwenblok@hotmail.com is IN our bounce list and unsubscribe lists.

    Results shows;

    do not receive mails Image 1 Screenshot 40

     Reason(s) : Mail SenderError: Mail from command failed - 550 SC-001 (BAY004-MC1F10) Unfortunately, messages from 153.92.245.85 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors

     

    I removed your e-mail address from the bounce and unsubscribe lists.

     do not receive mails Image 2 Screenshot 51

     

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

     do not receive mails Image 3 Screenshot 62

    And, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.