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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    do not receive mails

    Asked by AlperCayhan on August 01, 2016 at 05:04 PM

    When someone fills in my form, I do not get mails anymore.

    Please help!

    Page URL:
    www.touwenblok.com/reserveren

    not receive receive in
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 01, 2016 at 09:11 PM

    There is a limit of 20 emails per day on free and guest accounts. Also, if you have 2 recipients, the number gets duplicated.

     

  • Profile Image

    Answered by AlperCayhan on August 02, 2016 at 01:35 AM

    I'm sure that I did not receive 20 mails in one day.

    It still doesn't work. Can you please check this for me?

    I even do not get test mails.

    This is my website: http://www.touwenblok.com/#!reserveren/c11o9

  • Profile Image
    JotForm Support

    Answered by beril on August 02, 2016 at 04:41 AM

    We are sorry for the inconvenience. Your email address, touwenblok@hotmail.com is IN our bounce list and unsubscribe lists.

    Results shows;

     Reason(s) : Mail SenderError: Mail from command failed - 550 SC-001 (BAY004-MC1F10) Unfortunately, messages from 153.92.245.85 weren't sent. Please contact your Internet service provider since part of their network is on our block list. You can also refer your provider to http://mail.live.com/mail/troubleshooting.aspx#errors

     

    I removed your e-mail address from the bounce and unsubscribe lists.

     

     

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

     

    And, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.