What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I change the way I accept payments?

    Asked by karenmarie on August 01, 2016 at 06:22 PM

    I had paypal pro and now its not working helpp!

    how how do i and
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 01, 2016 at 10:53 PM

    There are 24 incomplete payments in your form: https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    Please read this guide: https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    I would recommend you to enable PayPal IPN: https://www.jotform.com/help/279-How-to-Enable-IPN-for-Paypal-Pro 

    Let us know if you need more help.