What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my payments encrytped?

    Asked by karenmarie on August 01, 2016 at 07:05 PM
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    JotForm Support

    Answered by ashwin_d on August 01, 2016 at 11:48 PM

    Hello karenmarie,

    I am not sure if I have understood your issue correctly. I did check your last edited form and it seems the submission data is not encrypted. Please check the screenshot below:

     

    You seems to have several incomplete payments. You may like to take a look at the following guides for more information on incomplete payments:  

    https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

    https://www.jotform.com/help/135-How-to-view-incomplete-payments 

    Do get back to us with your question a little more in detail and we will surely help you. You may also like to share a screenshot of the issue. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!