Why is my payments encrytped?

Hello karenmarie,

I am not sure if I have understood your issue correctly. I did check your last edited form and it seems the submission data is not encrypted. Please check the screenshot below:

You seems to have several incomplete payments. You may like to take a look at the following guides for more information on incomplete payments:  

https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ 

https://www.jotform.com/help/564-how-to-view-incomplete-payments-of-your-payment-forms/ 

Do get back to us with your question a little more in detail and we will surely help you. You may also like to share a screenshot of the issue. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

We will wait for your response.

Thank you!