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  • Profile Image

    The submissions are no longer being sent to my email.

    Asked by wardsauctions on August 02, 2016 at 12:37 AM

    The submissions on my form were being emailed to me for the first 10 or so this morning but now I can only find the submissions on the JotForm inbox. I believe I followed the guide to make the "sender email" noreply@jot.com (it was already set up that way by default). And I tried white-listing that email as well.

    My inbox is with Network Solutions (if that matters). Is there anything I need to do to make sure my email isn't filtering them out?

    Michael

    Page URL:
    https://wardsauctions.com/firearmsform.html

    Submissions email sent JotForm sender find
  • Profile Image
    JotForm Support

    Answered by beril on August 02, 2016 at 04:22 AM

    We are sorry for the inconvenience that may have caused. Your email address, sales@wardsauctions.com is IN our bounce list.

    Results shows;

     Reason(s) : smtp; 554 5.7.1 The message from (<01000156477c5c15-eaff6799-f62e-4d96-8f7d-7684f1c44367-000000@amazonses.com>) with the subject of (Re: August 13th & 14th Firearms Auction - william wayne Reesor(williamreesor@yahoo.com)) matches a profile the Internet community may consider spam. Please revise your message before resending.

     

    I removed from the bounce and unsubscribe lists.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.