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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form submissions are not being emailed to me along with some confusing messages

    Asked by drkirkwilson on August 02, 2016 at 04:00 AM

    I completed a form, got a confirming message that it was completed. Later the same tab displayed a message that the form was not completed. I did not get an email with the data submitted. The terms and conditions link has not been completed in the form, otherwise I believe I completed the sample submission correctly.

    Anyway, something is wrong and I need to get it fixed right away. Do you have any theories.

    Apparently this support software only lets you upload a single file. When I followed the GO BACK link, the form displayed with no data in it. I have screen shots that show I completed all fields in the form, including the checkmark for terms and conditions.

    Looking forward to some insight on what has gone wrong. Do you want me to send the screenshots in another email?

    Screenshot
    Submissions confusing not being emailed message screenshots same all
  • Profile Image
    JotForm Support

    Answered by liyam on August 02, 2016 at 06:58 AM

    Hello drkirkwilson,

    I checked your form but I did not find any problems with making a submission. 

    You will also find the submission on the submissions page (Feel free to delete it)

    Is it possible that you have tried refreshing the same submission? If so, that will definitely cause issue. This is because the multi-upload field only handles the file attachment upon the 1st post submission. Refreshing your form will no longer recognize the files attached. This is because the file upload process on the multi-upload field runs on the back-end. Unlike the single file upload field that the upload process runs only at the time of the post submission.

    Hope this clarifies some issues.

    Let us know if you have further questions or if you need more clarification.

    Thanks.

  • Profile Image

    Answered by drkirkwilson on August 02, 2016 at 10:13 AM

    Sorry but I am doing this for the first time so I did not really grasp everything you said.

    Some questions which I hope you can answer each in turn:

    1. Where is the submissions page? How do I view it? I thought submissions always came to me at my email address.

    2. How would I refresh the same submission?

    3. What does it mean that the multi-upload field only hands the file attachment upon the 1st post submission? A user can upload multiple files, right?

    4. I don't understand what it means that the single file upload runs only at the time of the post submission. I guess I don't really grasp what happens when the user selects the SUBMIT button and how I am supposed to eventually see the result.
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    JotForm Support

    Answered by KadeJM on August 02, 2016 at 11:55 AM

    No problem, we will gladly clarify it more for you and I have split those additional questions into new separate threads to answer each as a new topic to help prevent confusion as those are different from your original topic here.

    (1) https://www.jotform.com/answers/896216

    (2) https://www.jotform.com/answers/896219 

    (3) https://www.jotform.com/answers/896220 

    (4) https://www.jotform.com/answers/896223