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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My JotForm forms are getting disabled

    Asked by pauljones9005 on August 02, 2016 at 08:07 AM

    About once a week, my Jotform forms disappear from within my scripts.  Please explain to me why this is happening.  It is imperative that this gets fixed asap.  Thanks. 

    On some scripts, it has disappeared completely.  This link is an example.  It should be listed under the office hours for the office. http://cccscripting.com/scripts/concierge-2149740610.html

    Screen shot attached

    JotForm scripts uploads office png
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    Answered by victor on August 02, 2016 at 10:28 AM

    It seems that you are using the JavaScript code to embed the form into your site. This can sometime cause conflicts between variables of the form and the site.

    For this reason we recommend using the iframe script. This will eliminate any conflict that may exist.

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    Answered by pauljones9005 on August 02, 2016 at 10:45 AM
    Please explain to me how it had been working and now it's not. Do I have to
    go back through all 200 scripts to fix this issue?
    ...
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    Answered by pauljones9005 on August 02, 2016 at 10:45 AM
    I have embedded the iframe and now this is what I am getting. Please see
    link: http://cccscripting.com/scripts/concierge-2395582308.html
    ...
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    Answered by victor on August 02, 2016 at 11:57 AM

    It is possible that when you first embedded the form it did not have any conflicts and worked properly. I am assuming that someone updated the site and this changes could have caused conflicts.

    I just reviewed your site and did see that you are getting an error. When reviewing the form, I noticed that it was disabled. 

    I have enabled the form and it is not available to view in your site.

     

  • Profile Image

    Answered by pauljones9005 on August 02, 2016 at 12:46 PM
    How did all of my forms become disabled in the first place?
    ...
  • Profile Image
    JotForm Support

    Answered by Boris on August 02, 2016 at 02:40 PM

    We are sorry for the inconvenience you are experiencing, and I'm afraid we cannot check the exact reason they got disabled. The most likely one is that a form limit has been set up on your forms when they were created or edited, by following this guide:

    https://www.jotform.com/help/137-How-to-limit-submissions-in-a-form

    Setting any one of those submission limits would cause a form to be disabled when its limit is met. A form can also be enabled or disabled by following this guide:

    https://www.jotform.com/help/180-How-to-Enable-Disable-a-Form

    If there is anything else we can do to help, please let us know. Cheers