Unable to receive emails and cannot change password

http://www.jotform.com/form/10870228168 the link on my website 

This form (https://www.jotform.com/form/10870228168) belongs to the user account (fatema). The email of that account is (fsha***135@hotmail.com) and not the one you provided. These email addresses is not in the bounce list. 

I tried requesting for a password reset again using the email address (fsha***135@hotmail.com).

Please check your spam or junk folders. You may want to whitelist our mail servers and IP addresses. 

Hope that helps. Thank you.