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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to receive emails and cannot change password

    Asked by collette  on August 02, 2016 at 08:29 AM

    http://www.jotform.com/form/10870228168 the link on my website 

    Page URL:
    http://www.ysbarts.com/contactus.html

    can not log in emails change password unable to receive
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    JotForm Support

    Answered by Jan on August 02, 2016 at 10:59 AM

    This form (https://www.jotform.com/form/10870228168) belongs to the user account (fatema). The email of that account is (fsha***135@hotmail.com) and not the one you provided. These email addresses is not in the bounce list. 

    I tried requesting for a password reset again using the email address (fsha***135@hotmail.com).

    Please check your spam or junk folders. You may want to whitelist our mail servers and IP addresses

    Hope that helps. Thank you.