What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I reset my account

    Asked by psichi on August 02, 2016 at 08:44 AM



    I am a college professor, and I fear I have "autolocked" my account by creating a form that asked for students' usernames and passwords.  The form was going to be used as part of a class project.  When I tried to view the form I got he message "This form has been disable."  It also seems that other forms in the account are also now disabled.

    From what I have read online, the JotForm system monitors forms for words that suggest some type of "Phishing" activity.  What do I need to do to have my account reset?






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    Answered by victor on August 02, 2016 at 10:48 AM

    While reviewing your account , I did not notice any of your two forms violate our terms. I am assuming that you either removed the form or adjusted the form properly so it will not violate the terms.

    Since there is no violation, I have reactivated your account.

    Please let us know if you require additional assistance.