How can I reset my account

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    Asked on August 02, 2016 at 08:44 AM



    I am a college professor, and I fear I have "autolocked" my account by creating a form that asked for students' usernames and passwords.  The form was going to be used as part of a class project.  When I tried to view the form I got he message "This form has been disable."  It also seems that other forms in the account are also now disabled.

    From what I have read online, the JotForm system monitors forms for words that suggest some type of "Phishing" activity.  What do I need to do to have my account reset?






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    Answered on August 02, 2016 at 10:48 AM

    While reviewing your account , I did not notice any of your two forms violate our terms. I am assuming that you either removed the form or adjusted the form properly so it will not violate the terms.

    Since there is no violation, I have reactivated your account.

    Please let us know if you require additional assistance.