What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Autosuspended account: This form is disabled error

    Asked by Mysale on August 02, 2016 at 09:19 AM
    form is disabled
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    JotForm Support

    Answered by Boris on August 02, 2016 at 11:18 AM

    I see that your form got suspended by our automated Phishing Detector tool, and it seems that your field named "Exit Check List" is the one that our Phishing Detector detected and why it suspended your form:

    Your form has references to logins, Credit Cards, PayPal, bank access, etc. This is usually something that is asked on phishing forms, and collection of data such as credit cards is forbidden by our terms:

    https://www.jotform.com/terms/

    As your form was not actually collecting any credit card or banking information, we have manually reactivated your account. Please check, and let us know should you need further assistance.

    Cheers