Email Bounce List

  • Profile Image
    SFa11401z
    Asked on August 02, 2016 at 09:28 AM

    Hi.. In the last 3 weeks or so, our users are frequently getting on email bounce list.... This was never an issue in the past, can you determine why this is happening?

    This is peak time for new registrations coming in, and it is critical that we do not miss any...

     

    Thank you,

     

    Dave

  • Profile Image
    victor
    Answered on August 02, 2016 at 11:38 AM

    I have reviewed your email history and did notice email that have failed:

    Tue, 2 Aug 16 - 11:04 Email failed to martina.dumberger@stfrancisraleigh.org  #60824762171152

    Reason(s) : 550 RecipientError: 550 5.2.1 Mailbox unavailable. This server does not accept mails from your IP address (153.92.245.85).

    Mon, 1 Aug 16 - 11:18 Email failed to mary.simmons@stfrancisraleigh.org  #53163666067157

    Reason(s) : 550 RecipientError: 550 5.2.1 Mailbox unavailable. This server does not accept mails from your IP address (153.92.245.85).

    Mon, 1 Aug 16 - 10:45 Email failed to baptisms@stfrancisraleigh.org  #61076106163145

    Reason(s) : 550 RecipientError: 550 5.2.1 Mailbox unavailable. This server does not accept mails from your IP address (153.92.245.85).

    Sun, 31 Jul 16 - 12:55 Email failed to tara.more@stfrancisraleigh.org  #53232975295160

    Reason(s) : smtp; 550 5.7.1 Message rejected (no valid recipients).

    I have removed all this emails that where in the bounce list. You may wish to review our giude on tips on how to prevent this from occurring

    How to Remove Your Email Address from Bounce List

    You can also add our IP list in your whitelist. 

    Whitelisting JotMails IP Addresses

  • Profile Image
    SFa11401z
    Answered on August 02, 2016 at 11:56 AM

    Hi,

     

    Thank you for this information. The interesting thing is that we already have your IP addresses whitelisted. I will investigate further on our end.

     

    Thanks,

     

    Dave

  • Profile Image
    victor
    Answered on August 02, 2016 at 01:03 PM

    Hi Dave,

    Do let us know what you find. If you still require our assistance, do let us know.