What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I make it so that I receive email notifications from a PDF fillable form, not a regular form?

    Asked by mikelnewman on August 02, 2016 at 10:04 AM
    How can I make it so that I receive email
    notifications from a PDF fillable form, not a regular form?
    notification email fillable PDF
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    JotForm Support

    Answered by Welvin on August 02, 2016 at 11:53 AM

    The fillable PDF creator will automatically add the notification email in the PDF form. The recipient will be your primary email address, the one that is registered in your account. But I've checked your PDF form and it seems that it's not a fillable one. It's just a static file with no fillable fields, print-only file in general. 

    Do you still have the original file? Can you send it to us? Please send the file to support@jotform.com, if possible to share. Please don't forget to mention this thread in the email and let us know here after so we can check it right away.

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    Answered by mikelnewman on August 02, 2016 at 12:45 PM
    I just followed your instructions and emailed the original PDF file to
    support.
    ...
  • Profile Image

    Answered by mikelnewman on August 02, 2016 at 10:48 PM

    So I've done this multiple times and when I upload my PDF to a fillable form its still not fillable. 

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    JotForm Support

    Answered by liyam on August 03, 2016 at 02:50 AM

    Hello,

    As mentioned by Welvin and irshad, If you are trying to upload a PDF form which does not have the capacity to be fillable, unfortunately that will not work.

    So to explain -- what the JotForm fillable PDF creator/processor does is either it creates a fillable PDF based on the webform created, or it captures the actual fillable fields from the original PDF that was uploaded. So if your form does not have fillable fields in it, it will not work.

    Hope this clarifies some issues.

    With these being said, I would recommend that you create your web form via the form builder and then download a PDF so you get to have your fillable PDF form.

    If you have questions or you need assistance, please let us know.

    Thanks.