What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is disabled

    Asked by raintrade on August 02, 2016 at 10:07 AM

    I set up a form, but when I go to preview how it works I am getting an error message. It says the form is disabled. But the settings say it is enabled.

    Any Ideas?

    Lorraine Gorski


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    JotForm Support

    Answered by Jim_R on August 02, 2016 at 12:05 PM

    Hi Lorraine, Your account was autosuspended by our phishing filter by accident. It's probably because of how this form's header was labeled - It says "Vendor Contact Information"

    I manually checked ALL the forms you have on this account (including the ones on your TRASH folder) and confirmed that they are all clean and are not being used for Phishing. Please avoid using Contact Information as your label (or any word/term that pertains to self-identifying contact info, sensitive info, credit card details, account details, usernames, passwords and so on)

    We're sorry for the troubles - I have reactivated your account so you should now be able to start working on your forms again :)

    As a gentle reminder, I'm pasting a snippet from our Terms:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Hope that helped! If you're still having issues accessing your forms, don't hesitate to let us know.