form does not upgrade free for silver

  • jcr_designer
    Asked on August 2, 2016 at 10:44 AM

     

    I'm trying to upgrade my starter account to bronze. I put the information on the form and when I click upgrade nothing happens. I am using international Visa card.

    Jotform Thread 896105 Screenshot
  • David JotForm Support Manager
    Replied on August 2, 2016 at 12:07 PM

    Clear your browsers cache, login into your account again, and upgrade as shown on this guide: https://www.jotform.com/help/331-How-to-Upgrade-My-Account 

    form does not upgrade free for silver Image 1 Screenshot 20

    Let us know if you need more help.