What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Hello Sonal, I checked and confirmed your email ended up on our Bounce List with the following reason.
firstname.lastname@example.org is IN the bounce list
Reason(s) : 550 Denied by policy
This explains why you're not getting the Password Reset instructions on your email.
I have now removed your email from the Bounce List so please try resending the password reset instructions by clicking the FORGOT PASSWORD link on this page https://www.jotform.com/login
As a safety precaution, I will be listing down a few things to help you in case it happens again in the future:
1. Prior to contacting us, you can check your mail logs if you suspect you're not receiving emails. Here's How-to-View-All-Your-Form-Email-History and How-to-Remove-Your-Email-Address-from-Bounce-List
2. You should also consider Whitelisting-JotMails-IP-Addresses You can either do this or let your email provider do it for you.
Hope that helped!