What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I not getting emails to set my password?

    Asked by Sonal  on August 02, 2016 at 10:47 AM

    I forgot my user name and password. Is there any way to reset them?

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    JotForm Support

    Answered by Jim_R on August 02, 2016 at 12:20 PM

    Hello Sonal, I checked and confirmed your email ended up on our Bounce List with the following reason.

    Result: 

    sonal.kavaiya@wnco.com is IN the bounce list 

    Reason(s) : 550 Denied by policy

    This explains why you're not getting the Password Reset instructions on your email.

    I have now removed your email from the Bounce List so please try resending the password reset instructions by clicking the FORGOT PASSWORD link on this page https://www.jotform.com/login 

    As a safety precaution, I will be listing down a few things to help you in case it happens again in the future:

    1. Prior to contacting us, you can check your mail logs if you suspect you're not receiving emails. Here's How-to-View-All-Your-Form-Email-History and How-to-Remove-Your-Email-Address-from-Bounce-List

    2. You should also consider Whitelisting-JotMails-IP-Addresses You can either do this or let your email provider do it for you.

    Hope that helped!