What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    forgot my user name and cannot get into my account.

    Asked by crystal hogg  on August 02, 2016 at 11:42 AM

    started a new account yesterday and cannot get into it...

    name User Name My Account and
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    Answered by victor on August 02, 2016 at 01:02 PM

    Sorry to hear that. I have reviewed our records and found that your email was associated to the account tosweb. If you forgot your password, you can use the FORGOT PASSWORD link to reset it.

    While reviewing your account I also noticed that you had some fields that violated our terms. For this reason your account was suspended.

    I have removed the fields and activated your account.

    If you wish user to purchase products using the CC, you can use one of our payment fields.