Got an email to upgrade SO I DID but account still shows FREE not premium

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    Asked on April 03, 2012 at 10:18 PM

    My email is

    That's my login

    To recieve more than 100 messages, I clicked on the link and payed for 2 years..  But when redirected it went to a new account telling me to create my first FORM...  But I DO have an account   I think the payment did not get associated with my account.  Help me please...


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    Answered on April 03, 2012 at 10:50 PM

    Hi there,

    Your account should be fine now. Just kindly logout and log back in to view the changes.

    Apologies for the inconvenience. Thanks for subscribing JotForm!

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    Answered on April 04, 2012 at 01:46 AM


    In addition to idarktech, kindly delete browsing cache and cookies also before log back in.

    Thank you!