What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Got an email to upgrade SO I DID but account still shows FREE not premium

    Asked by moro5150 on April 03, 2012 at 10:18 PM

    My email is moro5150@hotmail.com

    That's my login

    To recieve more than 100 messages, I clicked on the link and payed for 2 years..  But when redirected it went to a new account telling me to create my first FORM...  But I DO have an account   I think the payment did not get associated with my account.  Help me please...


  • Profile Image
    JotForm Support

    Answered by idarktech on April 03, 2012 at 10:50 PM

    Hi there,

    Your account should be fine now. Just kindly logout and log back in to view the changes.

    Apologies for the inconvenience. Thanks for subscribing JotForm!

  • Profile Image

    Answered by pinoytech on April 04, 2012 at 01:46 AM


    In addition to idarktech, kindly delete browsing cache and cookies also before log back in.

    Thank you!