What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled. How do I fix this?

    Asked by fcdrycleaners on August 02, 2016 at 05:03 PM

    When I try and view my form I keep getting an error message stating Form not found. The form is disabled. This error is occurring on all of my forms.

     

    My Form https://form.jotform.com/61383362067153

    Page URL:
    http://www.fcdrycleaners.com/referafriend/

    Screenshot
    form is disabled how fix how do i
  • Profile Image
    JotForm Support

    Answered by BDAVID on August 02, 2016 at 06:38 PM

    Your account got suspended due to a form that is used to request sensitive credit card information: http://www.jotform.com/form/20440432206 

    That violate our terms of use: https://www.jotform.com/help/8-Terms-of-Use 

    "Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Those guilty fields have been deleted, and you account reactivated, please use any of our payment gateways if you want to create a payment form:

    https://www.jotform.com/help/47-Order-Form-Basics

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Open a new thread if you need anything else, we will be glad to assist you.