What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is SSL certificate image not showing up?

    Asked by DrivePayments on August 02, 2016 at 05:28 PM

    Hi there,


    In the "old" system we were able to add an image and select add security certificate. The new one doesn't allow this but I noticed the SSL was in "recently used," however, the image doesn't show up on any of my forms. What's the URL for that image?

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    JotForm Support

    Answered by Nik_C on August 02, 2016 at 07:22 PM

    By default, our forms are SSL certified and all uploads as well. Maybe you have some forms where you uploaded pictures that are not on SSL URL's and now they are not showing. Could you please let us know which forms are affected so we can investigate further?

    Anyhow, re-upload of the image should fix your issue, and I would advise to upload to JotForm servers.

    We'll wait for your response.

    Thank you!

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    Answered by DrivePayments on August 02, 2016 at 10:01 PM

    Hi Nik,


    I am talking about the default logo/image that Jot Forms used to provide so we could show that the form was secure. I believe the image you guys have was something along the lines of: images/security_certificate_seal_positivessl.gif


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    JotForm Support

    Answered by Nik_C on August 03, 2016 at 02:14 AM

    The URL of the seal, if you want to use it on your form is:


    Let us know if you need more information.

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    Answered by DrivePayments on August 03, 2016 at 03:23 PM

    Perfect, thank you that's what I needed