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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submission is showing with wrong info.

    Asked by SignatureDesign on August 02, 2016 at 05:56 PM

    I had a client sign a form with all the correct information when she was here.  Now I look back at the form and it's the completely wrong form but has her signature on it.  It's taken information from the next form I did and applied it to hers.  No idea what to do here.

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    JotForm Support

    Answered by Kevin_G on August 02, 2016 at 09:41 PM

    I have checked this form http://www.jotform.ca/form/62147365676262 where I found two submissions where data in some fields seems the same. 

    I can see the submissions where made at different time, I have tested the form and I could not replicate the issue, I'm not sure what was the process you followed when submitted the form. 

    I'm also checking the emails that were sent from that form and I can see the data is the same as shown in the submissions. 

    Could you please provide us the details of the submission? 

    Also, if the form is not the correct, please let us know, we will be glad to check the correct form. 

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    Answered by SignatureDesign on August 02, 2016 at 10:45 PM
    That's ok, we had a track record of what we discussed so I just re did it for her to have for her records. I don't remember the process I took either it was months ago.
    Ferah A. Taam
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    JotForm Support

    Answered by Charlie on August 03, 2016 at 02:43 AM

    Thank you for updating us. If it is the wrong form, there might be a mistake at some point where the user used the incorrect form link. Perhaps a copy or a clone of the form was used instead? Anyways, it seems like you have already managed to resolve the issue. If you needed our assistance again, please do not hesitate to contact us here.