What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Don't have an account but created survey - can I upgrade without data loss?

    Asked by Kanika  on August 02, 2016 at 06:11 PM

    I created a survey without an account and now have been prompted to upgrade because I've hit my response limit. Can I upgrade without losing access to my survey results? 

    survey Without can can i
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    JotForm Support

    Answered by Kiran on August 02, 2016 at 09:41 PM

    Yes. When you create an account using the same email address the forms associated with this email will be automatically moved to the newly registered account along with the submissions. Since you are using a guest account, you can receive only up to 20 submissions per month. When you register for a free account, you can get up to 100 submissions in a month. Please refer to our pricing page for more information on the limits of the subscription plans.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.