Short Scrollable Terms widget texts are not showing up in the email and PDF copy

  • mclarisa
    Asked on August 3, 2016 at 12:02 AM

    I am building a form and I need to have the whole content of the Terms included in the Short Scrollable, I have thested the form but submissions do not show the complete content.

    Please advise how to get this. Thank you

    This is the form: https://form.jotform.co/62149448753868.

  • Welvin Support Team Lead
    Replied on August 3, 2016 at 4:38 AM

    I've checked your form email settings and your widget tags or names are correct. You should receive the texts once you'll start getting submissions. You may consider testing the form to see the output.

    I have tested my own form containing the widget and this is how I get the data:

    In the form submissions page:

    Short Scrollable Terms widget texts are not showing up in the email and PDF copy Image 1 Screenshot 30

    In the email:

    Short Scrollable Terms widget texts are not showing up in the email and PDF copy Image 2 Screenshot 41

  • mclarisa
    Replied on August 3, 2016 at 7:29 AM

    Thank you Welvin, but I insist as I receive the email:

    Short Scrollable Terms widget texts are not showing up in the email and PDF copy Image 1 Screenshot 30

     

    And submission from the site:

    Short Scrollable Terms widget texts are not showing up in the email and PDF copy Image 2 Screenshot 41

     

    Please let me know how you get all text displayed.

     

    Thank you

  • Kevin Support Team Lead
    Replied on August 3, 2016 at 10:09 AM

    I cloned your form and I can see the same, the text is not being included on emails nor submissions, but I can see the widget looks a bit different like to another I added to the form. 

    I'm not sure if you've modified, but this will be resolved by re-adding the widget, please remove the current widgets and add them again, also make sure the option to include the text in submissions is marked: 

    Short Scrollable Terms widget texts are not showing up in the email and PDF copy Image 1 Screenshot 20

    On this form, I re-added the widgets and it worked: https://form.jotform.com/62154053375957 

    Please try cloning my form and submitting it, you should see how it works. 

  • mclarisa
    Replied on August 3, 2016 at 10:25 AM

    Never mind. It is fixed.