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    Short Scrollable Terms widget texts are not showing up in the email and PDF copy

    Asked by mclarisa on August 03, 2016 at 12:02 AM

    I am building a form and I need to have the whole content of the Terms included in the Short Scrollable, I have thested the form but submissions do not show the complete content.

    Please advise how to get this. Thank you

    This is the form: https://form.jotform.co/62149448753868.

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    JotForm Support

    Answered by Welvin on August 03, 2016 at 04:38 AM

    I've checked your form email settings and your widget tags or names are correct. You should receive the texts once you'll start getting submissions. You may consider testing the form to see the output.

    I have tested my own form containing the widget and this is how I get the data:

    In the form submissions page:

    In the email:

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    Answered by mclarisa on August 03, 2016 at 07:29 AM

    Thank you Welvin, but I insist as I receive the email:


    And submission from the site:


    Please let me know how you get all text displayed.


    Thank you

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    JotForm Support

    Answered by Kevin_G on August 03, 2016 at 10:09 AM

    I cloned your form and I can see the same, the text is not being included on emails nor submissions, but I can see the widget looks a bit different like to another I added to the form. 

    I'm not sure if you've modified, but this will be resolved by re-adding the widget, please remove the current widgets and add them again, also make sure the option to include the text in submissions is marked: 

    On this form, I re-added the widgets and it worked: https://form.jotform.com/62154053375957 

    Please try cloning my form and submitting it, you should see how it works. 

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    Answered by mclarisa on August 03, 2016 at 10:25 AM

    Never mind. It is fixed.