- esuperfundAsked on August 03, 2016 at 03:02 AM
Our forms are not loading in the afternoon. Could you please check and advise how to resolve this issue?
- JotForm SupportChriistianAnswered on August 03, 2016 at 04:45 AM
- esuperfundAnswered on August 04, 2016 at 03:09 AM
Our call center has reported the issue that since 03/08/2016 afternoon, when they attempted to access the form, the message shows "Form Temporarily Unavailable". 20% of the agents has experienced this issue by now. Could you please check and advice are there any issues going on atm?
- JotForm SupportChriistianAnswered on August 04, 2016 at 04:59 AM
Thank you for the clarification. This issue with the error "Temporarily Unavailable" is related to an issue with one of our data centers. We apologize for this inconvenience. I would like to inform you that our engineers are aware of this issue and are currently working to resolve it as soon as possible. I have now escalated this issue to our engineers. We will update you on this thread once it has been fixed. Regards.
- Chief Technology OfficereeeAnswered on August 04, 2016 at 07:02 AM
Yesterday, we have experienced a network problem that cause downtime in our service.
Sorry for the trouble,
Everything is stable at the moment,