What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form intermittently getting "Temporarily Unavailable" error message.

    Asked by esuperfund on August 03, 2016 at 03:02 AM

    Hi Team,

     

    Our forms are not loading in the afternoon. Could you please check and advise how to resolve this issue?

     

    Regards.

     

    Amy 

    ESUPERFUND

    check and in how
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 03, 2016 at 04:45 AM

    Your form seems to be loading fine on my end. Please see the screenshot below.

    If you are still encountering the issue on your end, please try clearing your form cache and your browser cache. Do let us know if the issue still persists after. Regards.

  • Profile Image

    Answered by esuperfund on August 04, 2016 at 03:09 AM

    Hi Christian,

    Our call center has reported the issue that since 03/08/2016 afternoon, when they attempted to access the form, the message shows "Form Temporarily Unavailable". 20% of the agents has experienced this issue by now. Could you please check and advice are there any issues going on atm?

     

    Regards,

     

    Amy

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    JotForm Support

    Answered by Chriistian on August 04, 2016 at 04:59 AM

    Thank you for the clarification. This issue with the error "Temporarily Unavailable" is related to an issue with one of our data centers. We apologize for this inconvenience. I would like to inform you that our engineers are aware of this issue and are currently working to resolve it as soon as possible. I have now escalated this issue to our engineers. We will update you on this thread once it has been fixed. Regards.

     

     

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    Chief Technology Officer

    Answered by eee on August 04, 2016 at 07:02 AM

    Hey,

    Yesterday, we have experienced a network problem that cause downtime in our service.

    Sorry for the trouble,

    Everything is stable at the moment,

    Kindest Regards,

    - Ertugrul.