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Our call center has reported the issue that since 03/08/2016 afternoon, when they attempted to access the form, the message shows "Form Temporarily Unavailable". 20% of the agents has experienced this issue by now. Could you please check and advice are there any issues going on atm?
Thank you for the clarification. This issue with the error "Temporarily Unavailable" is related to an issue with one of our data centers. We apologize for this inconvenience. I would like to inform you that our engineers are aware of this issue and are currently working to resolve it as soon as possible. I have now escalated this issue to our engineers. We will update you on this thread once it has been fixed. Regards.
Chief Technology Officer
Yesterday, we have experienced a network problem that cause downtime in our service.
Sorry for the trouble,
Everything is stable at the moment,