JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
High volume traffic and unable to get into submissionsAsked by grantandstone on August 03, 2016 at 05:32 AM
I've noted a few comments on the forum about high traffic and a slowness but those posts have a reply saying it's been resolved.
This isn't the case for me, my users are reporting they are still getting the message and when I go to view submissions on one of my forms, it's sits there hanging.
Is there still an issue?
Our sincere apologies.
We have been informed by our technical team that this is now fixed.
Everything should be working fine by now. Kindly check.
Seems to be okay in that I can now get into my submissions but there are 8 or 9 from today that has no data against the submission. Will this be lost or will it be retrievable or viewable shortly?
I apologies for the inconvenience. Yesterday and today we faced some technical issue, and probably the issues in your submissions are because of that technical issue. Now that has been fixed, so can you please try to check it now.
Regarding your missing data, can you please try to check it in the email notification of form submissions. If you have got the data in your email notifications, then you can edit submissions, and can manually enter the correct form data to submissions.
If you need further assistance, feel free to revert back.
For better assistance, I have moved your question to a thread of its own. I will address your request in the following thread shortly: