What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why my forms has been disabled?

    Asked by stevethebushman1 on August 03, 2016 at 05:35 AM

    Hi there, 

    I have been curious to why my forms that I've recently created (2/8/16) been disabled. I have tried enabling and disabling them several times though it doesn't seem to solve the issue. I'm asking for support to enable my forms again. I do believe that other people have experienced the same or similar problem and though I'm not too sure how to solve it or what to do. It would be great if someone could help me and enable them. Thankyou.

    Regards,

    Stevethebushman1

    Screenshot
    form is disabled form disabled not working suspended
  • Profile Image
    JotForm Support

    Answered by Rose on August 03, 2016 at 07:05 AM

    Hi;

    I checked your profile and it was auto-suspended due to phishing. Please note that if our system detect any phishing, that account is suspended automatically in terms of being against to our terms of use. However, when i checked your forms, there weren't any fields against to our terms.


    It might be because of the fact that our system detects username, twitter account field as phishing. I suggest  you to change field name causing this issue to avoid this problem occurrence again. 

    Please accept our apologies for this situation. I activated your account. 

    If you need any further assistance from our side, please let us know. 

    Bye. 

  • Profile Image

    Answered by stevethebushman1 on August 04, 2016 at 03:43 AM

    I much appreciate your support. Thankyou for the assistance

  • Profile Image
    JotForm Support

    Answered by John_Benson on August 04, 2016 at 09:08 AM

    On behalf of my colleague, you're very welcome. If you have any other questions, feel free to open a new thread.

    Have a nice day!