Unable to receive password reset email

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    MC Lessard 
    Asked on August 03, 2016 at 08:36 AM

    Hello, 

    I tried to reset my password by providing my email.  Apparently, instructions were sent to my email but I'm not seeing anything in either my inbox or bulk/junk mail.  

    Please help me ASAP!

     

    Thank you!

    MC

  • Profile Image
    Chriistian
    Answered on August 03, 2016 at 10:26 AM

    Hi,

    Your email was in our bounce list.

    I now removed it from our bounce list so you should be able to receive the password reset email once you try again.

    Please see How to Prevent Email Bouncing Related Issues for more details.