What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive password reset email

    Asked by MC Lessard  on August 03, 2016 at 08:36 AM


    I tried to reset my password by providing my email.  Apparently, instructions were sent to my email but I'm not seeing anything in either my inbox or bulk/junk mail.  

    Please help me ASAP!


    Thank you!


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    JotForm Support

    Answered by Chriistian on August 03, 2016 at 10:26 AM


    Your email was in our bounce list.

    I now removed it from our bounce list so you should be able to receive the password reset email once you try again.

    Please see How to Prevent Email Bouncing Related Issues for more details.