email submissons

  • MacSkip
    Asked on August 3, 2016 at 9:51 AM

    i've sent myself an email twice on my latest form and nothing comes to my inbox.  has something changed?  should not be out of storage since there is only 1 form with 28 submissions in it.

    Page URL: https://www.jotform.com//?formID=62153716074150
  • Irshad
    Replied on August 3, 2016 at 11:16 AM

    Your email address CKJames@att.net was in the bounce list. Please check below the reason given by our system:

    Reason(s) : smtp; 553 5.3.0 flph385 DNSBL:ATTRBL 521< 129.121.136.141

    I have just removed your email address from the bounce list. 

    Please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    If you need further assistance, feel free to revert back.