What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    email submissons

    Asked by MacSkip on August 03, 2016 at 09:51 AM

    i've sent myself an email twice on my latest form and nothing comes to my inbox.  has something changed?  should not be out of storage since there is only 1 form with 28 submissions in it.

    Page URL:

  • Profile Image

    Answered by Irshad on August 03, 2016 at 11:16 AM

    Your email address CKJames@att.net was in the bounce list. Please check below the reason given by our system:

    Reason(s) : smtp; 553 5.3.0 flph385 DNSBL:ATTRBL 521<

    I have just removed your email address from the bounce list. 

    Please make sure you white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Also please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:


    If you need further assistance, feel free to revert back.