What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email notifications are failing

    Asked by jplatts on August 03, 2016 at 10:13 AM

    i have emails failing from jotform to the email address tickets@intertechci.com

     

    my form is https://form.jotform.com/jplatts/itci_serviceticket

     

     

    Page URL:
    https://form.jotform.com/jplatts/itci_serviceticket

    emails email notifications failing bounce list emails are failing
  • Profile Image
    JotForm Support

    Answered by John_Benson on August 03, 2016 at 11:41 AM

    The email you provided (tic**ts@inte****hci.com) is in the bounce list. I have checked this form and I saw 3 email recipients for the notification. The email recipient (pgh-Ser***eadmin@inte****hci.com) is in the bounce list as well.

    I have removed them from the bounce list. You should be able to receive the new notifications now. I checked your notification settings and I can see that it is configured properly.

    Please try whitelisting our mail servers and also please check these guides:
    How-to-Prevent-Email-Bouncing-Related-Issues
    How-to-Remove-Your-Email-Address-from-Bounce-List

    Hope that helps. Thank you.

  • Profile Image

    Answered by jplatts on August 03, 2016 at 12:45 PM
    Perfect. Thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on August 03, 2016 at 01:28 PM

    Glad I can help. If you need anything else, let us know. Thank you.