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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not all recipients are receiving the notification

    Asked by F4Mike on August 03, 2016 at 11:31 AM

    I've installed one of your forms on a website created for a client of mine.  When a form is completed the results are emailed to my client and myself.  I always receive the results... they don't... their email server seems to be blocking them.  Is there an IP address that should be added to their firewalls to let the email through?  Any other advice you can give.

    Thanks

    Page URL:
    http://www.wainwright.co.uk/phone-find-email-wainwright.html

    jotform server email IP address mail servers whitelist bounce list
  • Profile Image
    JotForm Support

    Answered by John_Benson on August 03, 2016 at 12:37 PM

    I checked your form and I can see that it has 2 notifications. The email alert is configured properly. However, the email address (mh***ay@forc****mputing.co.uk) is in the bounce list.

    This is the reason why this recipient is not getting the email notifications. I have removed it from the bounce list.

    You are correct, you need to whitelist our IP addresses and mail servers.
    JOTFORM IP LIST:
    23.29.118.186
    23.227.164.106
    188.138.116.138
    107.20.173.204
    174.34.57.218
    174.34.57.216
    174.34.57.214
    174.34.57.219
    208.117.50.251
    85.25.117.56
    52.58.17.107
    52.28.244.1
    209.126.123.104
    209.126.123.105
    209.126.123.106
    209.126.119.154
    23.29.113.206
    23.29.123.157
    23.227.181.0/24

    JOTFORM DEFAULT MAILSERVER LIST:
    noreply@jotform.com
    noreply@formresponse.com

    JOTFORM MAILSERVER DOMAINS LIST:
    us-sub1.jotservers.com
    us-sub2.jotservers.com
    aws-sub1.jotservers.com
    aws-sub2.jotservers.com
    us-app2.jotservers.com
    srv89.formresponse.com
    srv48.formresponse.com
    jotservers.com
    jotmails.com
    jotform.com
    amazonses.com
    email.amazonses.com
    *.smtp-out.amazonses.com
    jotform.co
    secure.jotform.co
    s3.amazonaws.com  
    static-interlogyllc.netdna-ssl.com

    Please check the complete guide here: Whitelisting-JotMails-IP-Addresses. You might want to check this guide as well.

    Please take note that if you use the Test Email button, the test notification will be sent to the account's email address. 

    Hope that helps. Thank you.