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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    DWOLLA INTEGRATION: getting error after submitting form "INVALID APPLICATION CREDENTIAL"

    Asked by stephwestvalley on August 03, 2016 at 12:33 PM
    Page URL:
    http://www.wvfc.church/events/foursquare-womens-conference

    Screenshot
    after after submission set up
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    Answered by victor on August 03, 2016 at 01:36 PM

    I have just test form and and was not able to replicate the error you are having. 

    If you are still being shown the error can you verify if your payment field is properly configured.

     

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    Answered by stephwestvalley on August 03, 2016 at 02:45 PM
    if you try to pay for the event you still get the error. I select the first payment option and it errors everytime...
    Stephanie Rogers
    509-972-3303
    www.wvfc.church
    ________________________________
    ...
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    Answered by victor on August 03, 2016 at 02:55 PM

    Yes, you are right. When selecting a product I was able to replicate the error.

    Can you please verify if the ID, and both KEYs are properly configured.

    It is possible that it is not configured correctly and is the reason you are getting the error.

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    Answered by stephwestvalley on August 03, 2016 at 03:45 PM
    I just went into it and copied and pasted them in again. Still doesn't like it?
    Stephanie Rogers
    509-972-3303
    www.wvfc.church
    ________________________________
    ...
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    Answered by victor on August 03, 2016 at 04:19 PM

    Sorry for the inconvenience. I have created a ticket for our back end team. They will review and see what maybe causing the issue.

    As soon as we have any information we will let you know. 

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    Answered by stephwestvalley on August 04, 2016 at 03:56 PM

    Any news on this issue yet?

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    Answered by victor on August 04, 2016 at 04:32 PM

    Unfortunately, we do not have any update from our team yet. As soon as we have any information, we will let you know.

    Thank you for your patience.

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    JotForm Support

    Answered by NeilVicente on August 08, 2016 at 06:44 AM

    Hi Stephanie,

    Did you follow the instructions for creating your Dwolla application found in this manual? If not, please do then let us know what happens.

    We look forward to hearing from you soon.

    Best,

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    Answered by stephwestvalley on August 08, 2016 at 10:46 AM
    Yes, that's exactly how I created it.
    Sent from my iPhone
    ...
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    Answered by victor on August 08, 2016 at 11:00 AM

    Thank you for the information, I will forward it to our back end team.

    As soon as we have any information. We will let you know.

    Thank you for your patience.

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    JotForm Support

    Answered by NeilVicente on August 08, 2016 at 11:16 AM

    Stephanie,

    Unfortunately, I cannot recreate your issue. There are specific instructions on that manual that must be followed strictly.

    Can you please double check your application?