E-mail Validator widget: getting the error "SERVER DOWN TRY AGAIN LATER"

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    Asked on August 03, 2016 at 12:51 PM


    I'm using the email validator widget on my form and it's one of the required fields. But I'm getting the error message "Error: Failed to send verification mail. It seems that server is down, please try again in a while." and no submissions can be made.

    It was working fine yesterday....

    You can replicate the issue on cloned form here https://form.jotformeu.com/62154699064362

    I have to remove it from the live form now because it's causing issues for me. Please assist, as this is a very nice widget!


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    Answered on August 03, 2016 at 01:58 PM

    Sorry for the inconvenience. I have reviewed your form and was able to replicate the issue. I also created a simple form with only that widget. Just to verify it was not your form causing the issue. In this sample form I also was able to replicate the problem.

    I have created a ticket for our back end team. They will review the issue and let you know as soon as it it fixed.