JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
E-mail Validator widget: getting the error "SERVER DOWN TRY AGAIN LATER"Asked by shetani on August 03, 2016 at 12:51 PM
I'm using the email validator widget on my form and it's one of the required fields. But I'm getting the error message "Error: Failed to send verification mail. It seems that server is down, please try again in a while." and no submissions can be made.
It was working fine yesterday....
You can replicate the issue on cloned form here https://form.jotformeu.com/62154699064362
I have to remove it from the live form now because it's causing issues for me. Please assist, as this is a very nice widget!
Sorry for the inconvenience. I have reviewed your form and was able to replicate the issue. I also created a simple form with only that widget. Just to verify it was not your form causing the issue. In this sample form I also was able to replicate the problem.
I have created a ticket for our back end team. They will review the issue and let you know as soon as it it fixed.