What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications.

    Asked by allstudentshuttle on August 03, 2016 at 01:10 PM
    Hello are you there?  I need help ASAP my forms are not forwarding to my email after being submitted on line!  My business has come to a halt!  Please respond ASAP
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    JotForm Support

    Answered by BDAVID on August 03, 2016 at 01:13 PM

    Are you referring to this form? https://www.jotform.com/form/12050137706, on of the recipients was in bounce list: 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

     

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.

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    Answered by allstudentshuttle on August 03, 2016 at 01:28 PM

    I don't understand the technical jargan - can you please say this in simple terms???

    I have 3 email addresses that should receive an email once the customer has completed the form and NONE of them have been received at either email address.  I tested this on yesterday myself twice and it has not come through.  This is the major issue. 

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    Answered by allstudentshuttle on August 03, 2016 at 01:29 PM

    The form I am referring to is the "reservations" form on our website and the "express sign up"

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    Answered by allstudentshuttle on August 03, 2016 at 01:37 PM

    I signed up for the 1,000 submissions and should have an issue with the number of submissions being sent in

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    JotForm Support

    Answered by BDAVID on August 03, 2016 at 01:57 PM

    There isn't any form titled "reservations" or "express sign up" in your account "allstudentshuttle":

    The form I referred on my previous message, had one of its email recipients in bounce list. This happens when our notifications failed to deliver due to a rejection from your email service provider.

    It could be that there is a security restrictions setup in your emails, that prevents the delivery. That's why I recommend you to check if the notifications ended in your spam or junk folders. Also add our domain names to your emails white-list. 

    Let us know if you need more help.

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    Answered by allstudentshuttle on August 03, 2016 at 02:08 PM

    I referred to the forms as titled on the website - on jot forms it would be the "School Transportation Request Form" and the "Returning Student Sign Up Form"

    What is a White list and where can I find it?

     

     

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    JotForm Support

    Answered by BDAVID on August 03, 2016 at 02:27 PM

    I would recommend you to read this guide: http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/, that shows how to white-list, and remove emails from spam or junk folders.

    Here are our domains you can white-list:

    JOTFORM MAILSERVER DOMAINS LIST:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    After white-listing, let us know if the issue persist, we will be glad to assist you.

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    Answered by allstudentshuttle on August 03, 2016 at 02:45 PM
    What is a White list? Where will I find it?
    ...
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    JotForm Support

    Answered by david on August 03, 2016 at 03:39 PM

    You would need to contact your email provider and give them our IP's to whitelist.  Whitelisting means marking the domains or IP's as acceptable senders:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses