Not receiving email notifications.

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    allstudentshuttle
    Asked on August 03, 2016 at 01:10 PM
    Hello are you there?  I need help ASAP my forms are not forwarding to my email after being submitted on line!  My business has come to a halt!  Please respond ASAP
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    BDAVID
    Answered on August 03, 2016 at 01:13 PM

    Are you referring to this form? https://www.jotform.com/form/12050137706, on of the recipients was in bounce list: 

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

     

    It has now been white-listed, so this should solve the problem. In addition to this, you may whitelist our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender. Here are our domain names:

     

    - us-sub1.jotservers.com

    - us-sub2.jotservers.com

    - aws-sub1.jotservers.com

    - aws-sub2.jotservers.com

    - us-app2.jotservers.com

    - jotservers.com

    - jotmails.com

    - jotform.com

    - amazonses.com

    - email.amazonses.com

    - *.smtp-out.amazonses.com

    - jotform.co

    - secure.jotform.co

    - s3.amazonaws.com  

    - static-interlogyllc.netdna-ssl.com

    Let us know if you need more help.

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    allstudentshuttle
    Answered on August 03, 2016 at 01:28 PM

    I don't understand the technical jargan - can you please say this in simple terms???

    I have 3 email addresses that should receive an email once the customer has completed the form and NONE of them have been received at either email address.  I tested this on yesterday myself twice and it has not come through.  This is the major issue. 

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    allstudentshuttle
    Answered on August 03, 2016 at 01:29 PM

    The form I am referring to is the "reservations" form on our website and the "express sign up"

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    allstudentshuttle
    Answered on August 03, 2016 at 01:37 PM

    I signed up for the 1,000 submissions and should have an issue with the number of submissions being sent in

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    BDAVID
    Answered on August 03, 2016 at 01:57 PM

    There isn't any form titled "reservations" or "express sign up" in your account "allstudentshuttle":

    The form I referred on my previous message, had one of its email recipients in bounce list. This happens when our notifications failed to deliver due to a rejection from your email service provider.

    It could be that there is a security restrictions setup in your emails, that prevents the delivery. That's why I recommend you to check if the notifications ended in your spam or junk folders. Also add our domain names to your emails white-list. 

    Let us know if you need more help.

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    allstudentshuttle
    Answered on August 03, 2016 at 02:08 PM

    I referred to the forms as titled on the website - on jot forms it would be the "School Transportation Request Form" and the "Returning Student Sign Up Form"

    What is a White list and where can I find it?

     

     

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    BDAVID
    Answered on August 03, 2016 at 02:27 PM

    I would recommend you to read this guide: http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/, that shows how to white-list, and remove emails from spam or junk folders.

    Here are our domains you can white-list:

    JOTFORM MAILSERVER DOMAINS LIST:

    us-sub1.jotservers.com

    us-sub2.jotservers.com

    aws-sub1.jotservers.com

    aws-sub2.jotservers.com

    us-app2.jotservers.com

    srv89.formresponse.com

    srv48.formresponse.com

    jotservers.com

    jotmails.com

    jotform.com

    amazonses.com

    email.amazonses.com

    *.smtp-out.amazonses.com

    jotform.co

    secure.jotform.co

    s3.amazonaws.com  

    static-interlogyllc.netdna-ssl.com

    After white-listing, let us know if the issue persist, we will be glad to assist you.

  • Profile Image
    allstudentshuttle
    Answered on August 03, 2016 at 02:45 PM
    What is a White list? Where will I find it?
    ...
  • Profile Image
    david
    Answered on August 03, 2016 at 03:39 PM

    You would need to contact your email provider and give them our IP's to whitelist.  Whitelisting means marking the domains or IP's as acceptable senders:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses