What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why forms and JotForm pages are loading without resources?

    Asked by Intacteventontario on August 03, 2016 at 01:31 PM

    Hi There,

    We created a form and send it out today but a few users came back and said they couldn't see the form.

    Just a blank page. We do have some other users can see and have no problem accessing the form.

    Any reason why this would happen? Browser issue?

    Also this morning when I was trying to log-in onto jotform account by using IE11, I wasn't able to and the log-in page (CSS) looks messed up. Please see attached screenshot.

    I switch to Firwfox and it's all good but just wondering if it's something wrong with my IE or?



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    JotForm Support

    Answered by Kevin_G on August 03, 2016 at 02:39 PM

    It seems a bit strange that resources are not loading on your end, I have checked your forms and they're loading on my end, JotForm pages are loading fine on my end too. 

    Could you please try opening your form on incognito mode? 

    This may be a cache issue, please tray also on a different computer and let us know if the issue still persists. 

    Here is a screenshot of your most recent form: 

    We will wait for your response.