Sub-User Accounts: Invitation email to sub-user email address is not being sent.

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    constantc
    Asked on August 03, 2016 at 02:58 PM

    I'm trying to set up two new sub user accounts.  However, when I try to create a new sub accounts the email to complete the process is not being sent out to my candidates.  

     

    I was directed here by a JotForm representative on Facebook messenger.  They replied to my questions with the following message:It seems as though sub-users have to accept the email. The email does not appear to be sent from my tests. If you wouldn't mind creating a new post under our support forum for the issue, we will be happy to forward to our developers to have a look

    It seems as though sub-users have to accept the email. The email does not appear to be sent from my tests. If you wouldn't mind creating a new post under our support forum for the issue, we will be happy to forward to our developers to have a look.

     

    Thanks

     

     

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    Kevin_G
    Answered on August 03, 2016 at 04:15 PM

    I have just tested this feature and the email does not seem to be sent, I added the sub-user and indeed the sub-user can access to the shared forms, but the emails is not sending. 

    I also checked the email log for the email addresses I used and there is nothing, as you were told on the Facebook chat, I will forward the thread to our developers so they will investigate and resolve the issue. 

    In the meantime, you may also try removing and adding the sub-users again and check if the email is sent, please do let us know if the emails either sends or it does not. 

    We will let you know via this thread when this is resolved. 

     

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    constantc
    Answered on August 03, 2016 at 04:18 PM

    I have already tried removing the sub-users and adding them again.  The emails still didn't send.

     

     

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    Kevin_G
    Answered on August 03, 2016 at 04:20 PM

    Thank you for confirm that. 

    I have already opened a bug ticket for this thread, I will also add this to the current ticket, we should update you here as soon as we receive updates regarding this. 

     

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    paulsimpson
    Answered on August 05, 2016 at 06:46 PM

    Hi

    This problem has now been fixed. Apologies for any inconvenience caused.

    Regards

    Paul