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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub-User Accounts: Invitation email to sub-user email address is not being sent.

    Asked by constantc on August 03, 2016 at 02:58 PM

    I'm trying to set up two new sub user accounts.  However, when I try to create a new sub accounts the email to complete the process is not being sent out to my candidates.  

     

    I was directed here by a JotForm representative on Facebook messenger.  They replied to my questions with the following message:It seems as though sub-users have to accept the email. The email does not appear to be sent from my tests. If you wouldn't mind creating a new post under our support forum for the issue, we will be happy to forward to our developers to have a look

    It seems as though sub-users have to accept the email. The email does not appear to be sent from my tests. If you wouldn't mind creating a new post under our support forum for the issue, we will be happy to forward to our developers to have a look.

     

    Thanks

     

     

    sub creating JotForm style size POST
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    JotForm Support

    Answered by Kevin_G on August 03, 2016 at 04:15 PM

    I have just tested this feature and the email does not seem to be sent, I added the sub-user and indeed the sub-user can access to the shared forms, but the emails is not sending. 

    I also checked the email log for the email addresses I used and there is nothing, as you were told on the Facebook chat, I will forward the thread to our developers so they will investigate and resolve the issue. 

    In the meantime, you may also try removing and adding the sub-users again and check if the email is sent, please do let us know if the emails either sends or it does not. 

    We will let you know via this thread when this is resolved. 

     

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    Answered by constantc on August 03, 2016 at 04:18 PM

    I have already tried removing the sub-users and adding them again.  The emails still didn't send.

     

     

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    JotForm Support

    Answered by Kevin_G on August 03, 2016 at 04:20 PM

    Thank you for confirm that. 

    I have already opened a bug ticket for this thread, I will also add this to the current ticket, we should update you here as soon as we receive updates regarding this. 

     

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    JotForm Support

    Answered by paulsimpson on August 05, 2016 at 06:46 PM

    Hi

    This problem has now been fixed. Apologies for any inconvenience caused.

    Regards

    Paul