What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions: The form's submission data contains number signs (#).

    Asked by bnathan on August 03, 2016 at 03:07 PM

    For some reason, the past two weeks, we are having issues with some of the submissions having a bunch of x's not allowing us to see the details. 

     

    The confirmation email shows correctly however the actual submission does not. 

    This is an urgent matter - please contact me directly 9092242494.

    Page URL:
    https://form.jotform.com/61034574247151

    Screenshot
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    JotForm Support

    Answered by BDAVID on August 03, 2016 at 04:06 PM

    We have scanned all of our database and we replaced all credit card and back account numbers like this:

    5147########4142

    Because collecting this type of information goes against our terms: https://www.jotform.com/help/8-Terms-of-Use

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    Answered by bnathan on August 03, 2016 at 05:45 PM
    Hi these are not credit card numbers, these are reference numbers we use in
    our department.
    ...
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    JotForm Support

    Answered by BDAVID on August 03, 2016 at 06:38 PM

    Please check again the submissions view for your form: http://www.jotform.us/form/61034574247151 

    The x format is removed.

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    Answered by bnathan on August 03, 2016 at 08:46 PM
    I am still seeing several that have the x's on them.
    ...
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    JotForm Support

    Answered by Chriistian on August 04, 2016 at 12:32 AM

    I am currently checking the fields that have x's on them. We shall update you on this thread once they are fixed. Regards.

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    JotForm Support

    Answered by Chriistian on August 04, 2016 at 01:33 AM

    Apologies for the inconvenience. I can see that there are still number signs (#) in the submission data. I have now escalated this issue to our backend team. We will inform you on this thread as soon as it has been fixed. Thank you.

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    Chief Technology Officer

    Answered by eee on August 18, 2016 at 09:24 AM

    Hey @bnathan,

    Problem is fixed,

    Sorry for the trouble,

    Kindest Regards,

    - Ertugrul.

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    Answered by bnathan on August 18, 2016 at 10:45 AM
    Thank you.
    ...