Submissions: The form's submission data contains number signs (#).

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    bnathan
    Asked on August 03, 2016 at 03:07 PM

    For some reason, the past two weeks, we are having issues with some of the submissions having a bunch of x's not allowing us to see the details. 

     

    The confirmation email shows correctly however the actual submission does not. 

    This is an urgent matter - please contact me directly 9092242494.

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    BDAVID
    Answered on August 03, 2016 at 04:06 PM

    We have scanned all of our database and we replaced all credit card and back account numbers like this:

    5147########4142

    Because collecting this type of information goes against our terms: https://www.jotform.com/help/8-Terms-of-Use

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    bnathan
    Answered on August 03, 2016 at 05:45 PM
    Hi these are not credit card numbers, these are reference numbers we use in
    our department.
    ...
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    BDAVID
    Answered on August 03, 2016 at 06:38 PM

    Please check again the submissions view for your form: http://www.jotform.us/form/61034574247151 

    The x format is removed.

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    bnathan
    Answered on August 03, 2016 at 08:46 PM
    I am still seeing several that have the x's on them.
    ...
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    Chriistian
    Answered on August 04, 2016 at 12:32 AM

    I am currently checking the fields that have x's on them. We shall update you on this thread once they are fixed. Regards.

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    Chriistian
    Answered on August 04, 2016 at 01:33 AM

    Apologies for the inconvenience. I can see that there are still number signs (#) in the submission data. I have now escalated this issue to our backend team. We will inform you on this thread as soon as it has been fixed. Thank you.

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    eee
    Answered on August 18, 2016 at 09:24 AM

    Hey @bnathan,

    Problem is fixed,

    Sorry for the trouble,

    Kindest Regards,

    - Ertugrul.

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    bnathan
    Answered on August 18, 2016 at 10:45 AM
    Thank you.
    ...