What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form hangs at Please wait after submitting

    Asked by lafrease on August 03, 2016 at 04:49 PM

    I made a copy of the form I used last year.  I have enabled it, but when I fill out the form all it says is Please Wait.  Since it has been since February since I've done this can you give me a reminder of what I need to do to go live?


    Also, how do I get the logo smaller, I reduced the size on the template but it doesn't show.



    Page URL:

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    JotForm Support

    Answered by Kiran on August 03, 2016 at 06:31 PM

    I have tried submitting the form using the direct URL and the submission went fine. However, when I tried to submit the form embedded on your web page, I am able to see that the form hangs at Please wait. 

    It looks like that you are using WordPress for your web site and the form is being embedded using a WordPress plugin. Could you try embedding the form using default form embed code.

    Also, please disable the form embed plugins to avoid any conflicts to display the form.

    If the issue still persists, please let us know. We will be happy to assist you further. 

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    Answered by lafrease on August 04, 2016 at 12:45 PM
    Thanks so much, I have put in my notes for future publishing. ;) Lori
    Lori A. Frease
    Development Director
    303-670-7295 - office
    303-503-2044 - cell