What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form is displaying a not found message!

    Asked by Charles007 on August 03, 2016 at 05:56 PM

    I have inserted my forms into an email link and once the link is clicked the error message shows a message saying that the form has been deleted and is not found. However I am the owner and have not deleted anything. This is causing a few monetary losses to my business.

    Page URL:
    https://form.jotformeu.com/62157018820350

    Screenshot
    message displaying a My Forms email link and
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    JotForm Support

    Answered by Kiran on August 03, 2016 at 07:05 PM

    I have checked your JotForm and see that the form is displaying correctly now.

    As I check the account history log, I see that the form is deleted and seems that you have recovered the deleted form.

    Please do not hesitate to get back to us if you need any further assistance. We will be happy to help. 

    Thank you for using JotForm!