What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How exactly does email auto responder work?

    Asked by homehealththerapysolutions on August 03, 2016 at 06:28 PM

    If I need a form to be signed by 2 different people, far away from each other, how can I have them sign the form, and have it submitted to me?

    Please show me step by step, I have tried the online tutorial links, but it doesn't work.

    Right now, an assistant signs the form, and I receive the form via email. The original form contained 2 signature boxes, one for the assistant, the other for the supervisor to cosign. The note with the 2 signatures needs to ultimately come to me. However, after the assistant signs the form and submits it, it comes to me without the signature box for the supervisor. Please help

    Page URL:
    https://form.jotform.com/homehealththerapysolutions/DAILYROUTESHEET

    email work how different doesn't work and step
  • Profile Image
    JotForm Support

    Answered by Kevin_G on August 03, 2016 at 08:36 PM

    To get an auto-responder working in your form it is required to get an email field added to it as the email auto-responder is sent to your submitter, I checked your form and I did not find an email field on it. 

    Pelase add the email field, which your submitter will need to fill with his email address, you will find the email field under the "Quick Fields" section: 

    At this point I'm not sure if you need two different person to sign the form, if so then you will need to show only one signature field and hide the other one, that will be shown after. 

    Once you have added you should click on the email wizard, you will find it on the top toolbar while on the Form Builder:

    The email auto-responder is added as soon as you add an email field to your form, so you should notice the auto-responder there. 

    It looks like this:

    At this point, you will receive an email with the submitted info and your submitter, will receive an email with the submitted info too. 

    Could you please clarify us a bit more if you need two different person to sign on the form? 

    If so then we will provide you with the steps to send the email to the submitter and the other person as well, so he/she can open the form, sign and submit the form again. 

  • Profile Image

    Answered by homehealththerapysolutions on August 03, 2016 at 09:45 PM
    Thank you for this reply. And yes, I do need the form signed by the first
    person to come to me and then be sent to a second person to sign and sent
    back to me with both signatures.

    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 04, 2016 at 03:22 AM

    Hello,

    It seems you are traying to create a workflow system. I have moved your question to a new thread so that it can be addressed separately and you will be answered int he following thread: https://www.jotform.com/answers/898115 

    Thank you!