What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why can't I see the credit card numbers I used on the form

    Asked by taraknight on August 03, 2016 at 07:46 PM

    I use a credit card authorization form on my website to obtain clients payment information. Now When I go to view submission  I can no longer view the full card number. What should I do? 

    Page URL:
    http://www.servicesbytaraknight.com/credit-card-authorization

    credit cards phishing
  • Profile Image
    JotForm Support

    Answered by jonathan on August 03, 2016 at 10:33 PM

    Collecting credit card numbers using our form violates our Terms of Use.

    The reason you were no longer able to view the data because they were removed already.

    If you need to use payments on your forms, we recommend using payment integrations instead.

    link: https://apps.jotform.com/category/payment_processing

    Let us know if you need further clarification.

    Thanks.

     

  • Profile Image

    Answered by eyecareneworleans on August 05, 2016 at 09:43 AM
  • Profile Image

    Answered by ZesteIncentive on August 15, 2016 at 10:35 AM

    That would have been handy to know before I paid you guys and had all my registrations done... Now I have to call all registrants to get their numbers...

    Not happy at all!!!

     

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    JotForm Support

    Answered by david on August 15, 2016 at 11:42 AM

    This has been in our terms of use form quite some time:

    https://www.jotform.com/terms/

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently receive PCI compliance and have had to crack down on collecting such data much more strictly to remain compliant.  Apologies for any inconvenience this has caused. 

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    Answered by ZesteIncentive on August 15, 2016 at 12:45 PM
    Perhaps… then why allow it to publish if a tool is not activated?
    Also, my clients cannot be charged if the activity is not confirmed. So I could I use a payment process?
    That being said, my entire registration process is now completely messed up because your colleague removed the fields, including the addresses which I require to confirm that they are entitled to register.
    This will cost me money as I now have to call everyone and get this all sorted out.
    Again… you need a customer service to assist your customers… I am completely at lost on how to proceed now ☹
    Brigitte Mondor Spineanu, CMP
    Chargée de projets / Project Manager
    RIVE-SUD / SOUTH SHORE : 680, avenue Victoria | Bureau 21 | St-Lambert (Québec) Canada | J4P 3S1
    MONTRÉAL / MONTREAL : 360, rue Notre-Dame Ouest | Bureau 104 | Montréal (Québec) Canada | H2Y 1T9
    T 514 904-2323 ext.257 (Rive-Sud) | C 514 574-7945 | bmspineanu@zesteincentive.com | www.zesteincentive.com
    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : 15 août 2016 11:43
    À : Brigitte Mondor Spineanu
    Objet : Re: Why can't I see the credit card numbers I used on the form
    A new response has been received:
    [JOTFORM]
    Answered by david
    This has been in our terms of use form quite some time:
    https://www.jotform.com/terms/
    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.
    We have recently receive PCI compliance and have had to crack down on collecting such data much more strictly to remain compliant. Apologies for any inconvenience this has caused.
    View this thread on browser » Unsubscribe Thread
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    JotForm Support

    Answered by david on August 15, 2016 at 12:59 PM

    Generally, when users add credit card fields to forms, the form and the account are suspended automatically.  Since you had a subscription, your account was sent for manual review instead of automatically suspending it.

    You can indeed use a payment processor for payment authorization:

    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    This will allow you to authorize payment for a card for a specific amount and process it later through the payment processor.  This ensures that the information being collected is only used for the purpose stated and that it is securely stored. 

    Though the address field was related to credit card information, I have restored that field and its associated data.  We are instructed to remove and fields related to credit card data and since your address field expressly stated that it was associated with the credit card, it needed to be removed as well.

    We do our best to inform users of policies and we have many automated tools to catch forms that are against our terms of use.  Occasionally forms do slip by and collect information that we do not allow.