Temporarily Unavailable

  • Profile Image
    Asked on August 03, 2016 at 07:57 PM

    Hi Support,


    Wanted to bring to your attention, that my clients that I have built forms for - they have told me that they are getting a temporarily unavailable - let me know if there is something I can do on my end - because their clients are now complaining of the issue because they can't fill in inquires.

    This has been happening periodically over the last 2 days of August 2nd and August 3rd.  Also, it is hit and miss and I have checked to make sure my account I am not meeting any of my quotas and hitting any of my limits for form views, submissions, etc.  Please let me know what I can do on my end and if there is anything I can do to make sure these forms are accessible and are working properly.  thanks for your help in advance! 



  • Profile Image
    Answered on August 03, 2016 at 08:37 PM

    I really apologize for this inconvenience, service seems to be back to normal, can you please confirm it's working fine in your end??

  • Profile Image
    Answered on August 03, 2016 at 08:43 PM

    We are still seeing this issue up to 5 minutes ago.

  • Profile Image
    Answered on August 03, 2016 at 11:26 PM

    Thank you for confirming, I've sent this to our admins. Hopefully this will be fully resolved soon.

  • Profile Image
    Answered on August 04, 2016 at 07:03 AM


    Yesterday, we have experienced a network problem that cause downtime in our service.

    Sorry for the trouble,

    Everything is stable at the moment,

    Kindest Regards,

    - Ertugrul.

  • Profile Image
    Answered on August 09, 2016 at 10:56 AM

    Good morning,


    The service is unavailable, I need to know whne you will restore it.



  • Profile Image
    Answered on August 09, 2016 at 12:17 PM

    @miguelhdezs - Good morning, it appears you created a separate thread for this and a colleague of mine already handled that. Just go to your thread here https://www.jotform.com/answers/901825 and kindly update us if you're still experiencing the issue. Thanks!