What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Temporarily Unavailable

    Asked by quickloan on August 03, 2016 at 07:57 PM

    Hi Support,


    Wanted to bring to your attention, that my clients that I have built forms for - they have told me that they are getting a temporarily unavailable - let me know if there is something I can do on my end - because their clients are now complaining of the issue because they can't fill in inquires.

    This has been happening periodically over the last 2 days of August 2nd and August 3rd.  Also, it is hit and miss and I have checked to make sure my account I am not meeting any of my quotas and hitting any of my limits for form views, submissions, etc.  Please let me know what I can do on my end and if there is anything I can do to make sure these forms are accessible and are working properly.  thanks for your help in advance! 



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    JotForm Support Manager

    Answered by Jeanette on August 03, 2016 at 08:37 PM

    I really apologize for this inconvenience, service seems to be back to normal, can you please confirm it's working fine in your end??

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    Answered by 2hippo on August 03, 2016 at 08:43 PM

    We are still seeing this issue up to 5 minutes ago.

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    JotForm Support Manager

    Answered by Jeanette on August 03, 2016 at 11:26 PM

    Thank you for confirming, I've sent this to our admins. Hopefully this will be fully resolved soon.

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    Chief Technology Officer

    Answered by eee on August 04, 2016 at 07:03 AM


    Yesterday, we have experienced a network problem that cause downtime in our service.

    Sorry for the trouble,

    Everything is stable at the moment,

    Kindest Regards,

    - Ertugrul.

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    Answered by miguelhdezs on August 09, 2016 at 10:56 AM

    Good morning,


    The service is unavailable, I need to know whne you will restore it.



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    JotForm Support

    Answered by Jim_R on August 09, 2016 at 12:17 PM

    @miguelhdezs - Good morning, it appears you created a separate thread for this and a colleague of mine already handled that. Just go to your thread here https://www.jotform.com/answers/901825 and kindly update us if you're still experiencing the issue. Thanks!