What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens when you surpass 1,000,000 submissions in a month?

    Asked by ddevries on April 04, 2012 at 02:11 PM

    We are currently at your product and feel that there are instances where we could receive more than 1,000,000 in 1 month.  What happens after that?  Does Jotform stop taking submissions?  Would we be charged for extra submissions?  Thanks for your reply.

     

    Dion

  • Profile Image

    Answered by pinoytech on April 04, 2012 at 02:34 PM

    Hi,

    1. When you reach the maximum number of submissions (i.e 1,000,000 for Prefessional), your form will be temporarily disabled. So, the users will not be able to submit any data at all until it resets the counter on the following month.

    2. You will not be charge for the extra submissions when you reach the limit.

    Please let us know if you need further assistance.

    Thank you for using JotForm!