What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Message saying Temporarily Unavailable due to high traffic.

    Asked by 2hippo on August 03, 2016 at 08:44 PM
    We have seen this often too.  Its creating havoc with our systems so if it cant be resolved we will need to review our approach.  It's a big issue guys... are you on it?
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    JotForm Support Manager

    Answered by Jeanette on August 03, 2016 at 08:46 PM

    I truly apologize about this. Our admins are taking care of the issue, which is related to one of our data centers, the problem is not generalized, but affects some users in some regious. Can you please confirm if you still experience the problem in your side?

     

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    Answered by 2hippo on August 03, 2016 at 08:48 PM

    Yes we are.  It's been unreliable since 29 July

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    Answered by 2hippo on August 03, 2016 at 08:56 PM

    Occurring now..

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    Answered by KaiMysliwiecz on August 03, 2016 at 09:00 PM

    I'm in Australia and we have had some submission problems with large size forms containing multiple photographs since yesterday evening our time (12-18 hours ago from now).

    The photographs don't appear in the generated PDFs in the notification e-mail.

    is this related...sounds like it might be...

    I've also just had that same message but the form actually submitted.

     

    Regards

     

    Kai

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    JotForm Support Manager

    Answered by Jeanette on August 03, 2016 at 11:28 PM

    Thank you for confirming this to us. Very sorry for the problems caused to you. The problem has been escalated to our Engineers in charge of this area

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    Answered by ReneeR1205 on August 04, 2016 at 01:03 AM

    Hi there, we are also experiencing huge problems in Brisbane Australia - we really need this resolved ASAP it is wreaking havoc and we are losing business. 
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    JotForm Support

    Answered by Chriistian on August 04, 2016 at 06:05 AM

    Hi ReneeR1205,

     

    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://support.jotform.com/answers/898209.

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    Chief Technology Officer

    Answered by eee on August 04, 2016 at 07:05 AM

    Hey,

    Yesterday, we have experienced a network problem that cause downtime in our service.

    Sorry for the trouble,

    Everything is stable at the moment,

    Kindest Regards,

    - Ertugrul.

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    Answered by 2hippo on August 04, 2016 at 09:35 PM

    I would expect a more formal report on what went on these past few days.  We cant runa business like this so we need to have some confidence that you know what went wrong, how to fix it and how to stop it happening again.

     

    How about some information team... we are not feeling confident with JotForm at this point in time.

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    JotForm Support

    Answered by Chriistian on August 04, 2016 at 10:15 PM

    We understand your frustration and we apologize for that. There was an issue with one of our data centers but our back-end team have fixed it now. No action is required on your end to fix it. I have contacted one of our engineers so they can provide you with further information regarding this issue. Thank you.

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    Chief Technology Officer

    Answered by eee on August 05, 2016 at 06:58 AM

    Hey @2hippo,

    Starting from this week, we did experience network issues on our primary datacenter. We're not completely sure about the reason, still waiting for an explanation from the datacenter, but we migrated all our operations to AWS Cloud to increase the stability until our primary datacenter find out the reason behind the network issue.

    Kindest Regards,

    - Ertugrul.