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  • Profile Image

    Error when uploading documents.

    Asked by Railtrain on August 03, 2016 at 09:38 PM

    our Pre-Employment Form form in particular seems to have upload issues.  Can you please look into it for us.  Its got to the point that people try uploading the documents or drivers licence's, and it wont accept the upload, so they remove it and then the form wont submit.  It reads red font saying it needs to be filled out even though its not mandatory at any point to upload. 

     

    We have increased the MB, we have entered in every type of document format to be accepted.

     

     

    Page URL:
    https://form.jotform.co/53331023757854

    documents font format mandatory document
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    JotForm Support

    Answered by Chriistian on August 04, 2016 at 03:08 AM

    I cloned your form and sent a test submission there. I didn't seem to encounter any issues with uploading documents to the form. I was able to submit the form successfully.

    Do you still encounter any issues on your form? You can send us a screenshot of the error so that we may investigate it further. Please try clearing your form cache and your browser cache to refresh the form. If the issue still persists, please let us know. Regards.