What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Users are getting high traffic error on the forms

    Asked by tabud on August 03, 2016 at 10:37 PM

    Hi there,


    I have had a couple of people have an error message when they have submitted their form. One of these submissions cam ethrough, the other did not, so they have to do it again.


    There has also been quite a few error messages saying there is high traffic and they can't log on (I've had this two or three times). 


    Can you advise what the issues are and if a fix will be made soon?




  • Profile Image
    JotForm Support

    Answered by EltonCris on August 04, 2016 at 03:49 AM

    Hello Tom,

    We are aware of this problem. Some of the users are getting temporarily unavailable issues on their forms. This has been reported to our technical team already. We will let you know once this is fully resolved.

    Thank you!