What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why are the autoresponder & notification emails no longer being sent out?

    Asked by corfor1121 on August 03, 2016 at 11:47 PM

    I can see the form submissions, but the notification emails are not being sent.

    Page URL:
    https://form.jotform.com/61804390872156

    Emails sent Submissions not being sent
  • Profile Image
    JotForm Support

    Answered by beril on August 04, 2016 at 04:38 AM

    We are sorry for the inconvenience that may have caused. Your email address, corrie.forsling@gmail.com is IN our bounce list.

    Results shows;

     

     

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    corrie.forsling@gmail.com is NOT in the unsubscribe listI removed from the bounce and unsubscribe lists.

    In addition to that, to prevent getting you email address back to the amazon suppression list, kindly add the following IP addresses to your mail server's whitelist

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.